Diespeker has brought terrazzo, concrete and natural stone sample ordering bang up to date with a new online sample ordering system.
Previously clients had to view samples in a long list, and write down reference codes to be added to a contact form on the relevant web page.
Now, the process has been simplified, with individual samples added to a list (like a ‘basket’ used in online retail).
Samples can be mixed materials; v and more can be added to a wish list and viewed side by side for comparison.
Once the selection is complete, clients just need to enter delivery details and outline info before clicking on the ‘order’ button.
Diespeker Managing Director, John Krause said: “We are currently sending out more than 30 samples each day to an average of six clients.
“This online ordering will make the process quicker at the client end, as well as minimising the chance of the wrong sample being ordered. It’s a win win situation.”
Diespeker online sample ordering Q&A
How many samples can I have?
As many as you need. However, the new ordering system means you can compare shades, colours and patterns of our samples side-by-side in your “list” before you order, so you can narrow down your choice.
How long does it take to get a sample?
Most of our samples are kept in stock. If you are in the UK you should receive them within a week and you will receive delivery updates via email. If a sample is unavailable, we will contact you with options.
Are the samples free of charge?
All samples are free of charge with the exception of resin and bespoke terrazzo. Due to the nature of these samples we require a £50 deposit per tile, which will be fully refunded once the project goes through.
Will the samples match the online design and colour?
Samples are cut from larger slabs which would otherwise be used on projects, so they are as representative as possible.
Sometimes, veining, patterns or shades may vary particularly with natural stone. To view the slabs and full range you can visit the Diespeker showroom
Can I order others if I don’t like the ones I receive?
Of course. Simply choose the samples you like, add them to your list to compare and once you’re happy, click the order button.
What are the sizes of the samples?
TE001 – TE031 700x700mm
TE032 – TE062 950x950mm
TE063 – TE080 150x100mm
Will Diespeker advise on which designs and materials complement each other?
For advice please call on 020 7358 0160 or email sa[email protected]