Improving service for its customers is a continual ambition of UK Flooring Direct and the addition of Inspiration Packs to safely transport samples from the online retailer is the latest evidence of this.
Providing additional protection for up to three samples, the Inspiration Packs ensures that wood, laminate, cork and vinyl flooring from the supplier arrives to customers in perfect condition, free of accidental knocks and marks that can happen at any stage in the postal process. Each pack also contains a list of recommended accessories, a guide to choosing the right flooring and come with a free specialist consultation; in short everything the customer needs to make the right flooring choice.
“We are always looking for ways to improve our service and to make our customers feel that they are being given the very best in customer service,” comments Josh Ashby, commercial director, UK Flooring Direct. “The new Inspiration Packs are a way to provide our customers with a personal touch, while also ensuring they have everything they need to get the right flooring for their home.”
The Inspiration Packs are already being sent to customers across the UK and the feedback has been excellent. Despatched in just 48 hours and in a new direction for the retailer, the Inspiration Packs are subject to a nominal charge that is refunded upon order.
“The previous sample service was hugely cost intensive, difficult to manage and meant that serious customers were mixed with browsers that may not be quite ready to make their purchase,” continues Josh. “By employing a nominal refundable charge and improving the content of our Inspiration Packs, we are better serving customers further down the purchasing process and those at the early stage of research know they small outlay will be refunded to them should they order from UK Flooring Direct.”
For further information contact UK Flooring Direct on 0844 327 0000 or visit www.ukflooringdirect.co.uk