With an online model that brings exceptional value, you would be forgiven for thinking UK Flooring Direct has built is reputation solely on offering flooring at low everyday prices, but as over 18,500 glowing customer reviews reveal, the online retailer’s customer service levels have played a huge part in its success.
A team of fully trained customer services representatives are on hand at the company’s UK call centre to answer queries on any of the wood, laminate, cork and LVT products from the exclusive brands available only at www.ukflooringdirect.co.uk. Alongside, technical experts can deal with complex issues, helping to resolve on-site installation issues as fast as possible.
Along with fast 48-hour delivery and its 14-day pledge, UK Flooring Direct is pioneering great customer service in the flooring industry. Helping flooring installers to offer customers a huge amount of choice and exceptional quality without having to pay through the nose for big brands, the online flooring retailer, one of the UK’s fastest growing companies, is also offering great pre and post-sales support.
“We want to build an excellent relationship with flooring installers right across the UK and we understand that to do this we must not only deliver the right products but excellent service too,” says Josh Ashby, commercial director, UK Flooring Direct. “With our new sample inspiration packs flooring installers can provide their customers with professional looking samples, taking confidence in the fact that the floor can be delivered straight to site in just a few days. We are also there to help with any problems and to make recommendations based upon specific requirements.”
According to the independent review site eKomi, over 98% of some 18,840 UK Flooring Direct customers have received a positive experience, with many reviews citing excellent customer service as the reason for recommendation.
For further information contact UK Flooring Direct on 0844 327 0000 or visit www.ukflooringdirect.co.uk