The Academy for Excellence in Flooring has recently undertaken a bespoke course programme for flooring retailers looking to convert customers to higher value purchases of Quick-Step flooring.
Looking at the numerous up-selling opportunities present in Quick-Step laminate, hardwood and LVT flooring, the course delivered insight through additional product knowledge, features, benefits and the valuable additional revenue stream offered by accessories.
Carried out over a single day, the course also included practical training in the Academy’s state-of-the-art training bays, giving retailers unparalleled experience and the confidence to fully engage with customers on the many advantages of Quick-Step flooring. Practical topics covered included moisture testing, planning, preparation and installation, as well as fault identification and responsibility, maintenance and general floor problems.
“The course really did meet our expectations and we found it very helpful. The venue was well laid out and everything was explained well by our trainers, who not only knew their product, but also all the associated products that could be needed in the fitting process,” said Iain Cottrell of Tony Roberts Carpets. “Ultimately the course built our knowledge which will aid us to sell, but the practical side also heightened our confidence when talking about the product to customers.”
The Academy for Excellence in Flooring is happy to tailor similar flooring courses for retailers across the UK, working closely with them to ensure the content meets their needs.
For further information, www.quick-step-academy.co.uk